Shipment Tracking
Stay informed with real-time updates on your shipment's location and status.
How Our Tracking System Works
Email-Based Tracking
Our tracking system operates through email for personalized service and detailed updates. Send your tracking request to our dedicated tracking team.
Email Tracking RequestAutomated Notifications
Once you've sent your tracking request, our system will automatically send you updates when your shipment status changes. You'll receive notifications at key milestones throughout the shipping process.
Information to Include in Your Request
To help us locate your shipment quickly, please include the following information in your tracking request email:
- Shipment/Booking Number:
Your unique shipment identifier provided when booking
- Customer Name:
Your full name as registered with our system
- Company Name (if applicable):
Your business name if shipping as a company
- Origin & Destination:
The pickup and delivery locations
Understanding Tracking Updates
Our automated system will send you email notifications at the following key stages of your shipment:
Shipment Received
Your goods have been received and are being processed for shipping.
In Transit
Your shipment is on the move and includes location updates and estimated arrival time.
Customs Processing
Your shipment is being processed by customs authorities with any required documentation details.
Delivered
Your shipment has been successfully delivered with delivery confirmation details.
Frequently Asked Questions
How quickly will I receive tracking information?
We aim to respond to all tracking requests within 2 business hours. Automated updates will be sent as soon as your shipment status changes.
What if I don't have a tracking number?
If you don't have your tracking number, please provide your name, company name, and shipment details such as origin, destination, and approximate date of shipping. Our team will locate your shipment based on this information.
How often will I receive tracking updates?
You will receive automated updates whenever there is a significant change in the status of your shipment. For more frequent updates, you can specifically request them in your tracking email.
Can I track multiple shipments at once?
Yes, you can include multiple tracking numbers in a single email request. Please clearly list each shipment number you wish to track.
Need Additional Tracking Assistance?
If you need more detailed information about your shipment or have specific tracking questions, our customer support team is ready to assist you.
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