Privacy Policy

Introduction

Global Hub Forwarders ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services or visit our website at globalhubforwarders.com.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. This policy applies to information we collect through our website, in email, text, and other electronic communications, and during the course of our freight forwarding, customs brokerage, and related services.

Information We Collect

We collect several types of information from and about our users, including:

• Personal Information: Name, postal address, email address, telephone number, business information, and other identifiers by which you may be contacted online or offline.
• Business Information: Company name, business address, business contact details, GST/HST numbers, and other business-related information.
• Shipment Information: Shipping details, cargo information, customs documentation, and other information necessary to provide our freight forwarding services.
• Technical Information: Internet protocol (IP) address, browser type, browser version, pages visited, time and date of visits, time spent on pages, and other diagnostic data.

How We Collect Information

We collect information through:

• Direct interactions when you provide information by filling in forms or corresponding with us.
• Automated technologies or interactions as you navigate through our website.
• Third parties or publicly available sources, including business partners, subcontractors, and public databases.

How We Use Your Information

We use the information we collect about you to:

• Provide, maintain, and improve our services.
• Process and complete transactions, and send related information including confirmations and invoices.
• Prepare and file customs and other regulatory documentation with government agencies.
• Communicate with you about our services, updates, and other information.
• Respond to your requests, inquiries, comments, and concerns.
• Comply with legal obligations and regulatory requirements.
• Protect the security and integrity of our website and services.
• For any other purpose with your consent.

Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To carriers, warehouses, and other service providers we use to support our business.
• To governmental agencies, including the Canada Border Services Agency (CBSA) and other regulatory bodies.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of service and other agreements.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Global Hub Forwarders, our customers, or others.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Your Privacy Rights

Under Canadian privacy laws, you have the right to access, correct, and request deletion of your personal information. You can request access to your personal information by contacting us using the information provided below. We will respond to your request within 30 days as required by PIPEDA.

Children's Privacy

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this website.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new Privacy Policy on this page with a notice that the Privacy Policy has been updated.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: